Refund and Returns Policy Refund Policy & Money-Back Guarantee At Comfort Wear Mart, customer satisfaction is important to us. We strive to ensure that every order is processed accurately and delivered in good condition. If you experience a verified issue with your order, product, or delivery, we will review your request and, where applicable, provide a refund in accordance with the terms of this Refund and Returns Policy. Refunds are available only under the specific circumstances outlined below and are subject to verification and approval by our Customer Care team. Eligible Refund Circumstances Incorrect, Damaged, or Defective Products You may be eligible for a refund if you receive: • A different product than the one ordered • An incorrect size, color, or variant • An incorrect quantity • A product that arrives damaged If you believe you have received an incorrect, damaged, or defective product, please contact our Customer Care team immediately at +91 7305050199 or via email. Supporting documentation, including photographs or videos, may be required to facilitate the review process. Delivery-Related Issues You may be eligible for a refund in cases involving confirmed courier or shipping failures, including:
- Packages confirmed lost in transit by the carrier
- Packages returned to sender due to courier error or failure
- Other verified delivery issues beyond the customer's control
Delivery-related claims must be supported by applicable tracking or courier documentation where available. Refund Process If a refund request is approved: • The refund will be issued to the original payment method used for the purchase. • Refund processing times may vary depending on the payment provider and financial institution. • Approved refunds are generally processed within 5 to 10 business days from the date of approval. Return Policy Product Returns Products may be eligible for return only if they meet the refund conditions outlined in this policy and are approved by our Customer Care team. Returned products must be unused, in their original condition, and in their original packaging unless the return is due to a verified defect, damage, or shipping issue. Order Modifications and Cancellations If you need to modify or cancel an order, please contact us immediately at +91 7305050199 or via email.
While we will make reasonable efforts to accommodate modification or cancellation requests, we cannot guarantee changes once an order has entered processing, fulfillment, or shipment stages. Customers are strongly encouraged to review all order details carefully, including product selection, quantity, shipping information, and billing information before submitting an order. Refund Request Requirements To be eligible for review:
- Refund requests must be submitted within 24 to 48 hours of delivery.
- Customers must provide reasonable supporting evidence, including photographs, videos, tracking information, or other documentation requested by our Customer Care team.
- All claims are subject to verification and investigation before approval.
Limitations and Exclusions Refunds will not be granted for: • Customer ordering errors after shipment • Delays caused by inaccurate shipping information provided by the customer • Refusal to accept delivery without a valid reason • Requests submitted without sufficient supporting documentation • Circumstances not specifically covered under this policy Comfort Wear Mart reserves the right to deny any refund request that does not meet the eligibility requirements set forth in this policy. Contact Us If you have any questions regarding this Refund and Returns Policy or require assistance with an order, please contact our Customer Care team: Phone: +91 7305050199 Our team is committed to reviewing all legitimate concerns fairly and providing appropriate assistance in accordance with this policy. Policy Updates Comfort Wear Mart reserves the right to amend, modify, or update this Refund and Returns Policy at any time without prior notice. Any changes will become effective upon publication on our website.